Livingstone’s Travel World – Service Charter
This is a clear and sincere statement of our intention to provide the best possible service within the organisational framework of our business.
Bespoke travel: The travel arrangements we make are as different as the people who book them. We find, match, modify or design every travel need to meet the wishes of our clientele as closely as is possible. In fact, we can deal with almost any travel-related service, this includes destination Wedding Planning to most counties that allow this ceremony for UK residents, subject to availability and any budgetary restraint.
Travel tours: The small group (4-12 pax) escorted tours we organise are for liked minded travellers, who simply love travel. They are full of amazing experiences and provide a wonderful insight into the cultural, history and lifestyle being visited. Some tours are centred upon specific interests, like wildlife, gastronomy, golf and major international sporting events, others around festivals and activities brought about natural phenomena.
High standards: Whatever our clients travel needs we are always prepared to go that extra mile to meet their expectations. We offer first class innovative tours, holidays, and breaks with the emphasis on value-for-money, taking into account the standard of accommodation, mode of travel and the related travel services that are included in all holiday types.
Personal service: We are not an anonymous internet-based business. Customer service is paramount to us, and we continue to offer old fashioned values of customer care, which includes an out-of-hours service, very useful for clients with heavy or busy work schedule. Although consultations, to discuss those important travel plans or that special Wedding are generally managed over the telephone, or face-to-face at our offices if your local, they can also be arranged at other mutually agreeable locations.
Experience counts: Like most businesses experience and knowledge of its products and or services is vital to its success. This business is most fortunate in that regard because our travel consultants are supported by a management that has been involved with every aspect of the travel industry for more years than we care to mention.
Impartial advice: As a privately owned company who has specifically chosen to remain independent of any travel group or consortium, we are not tied to any particular travel suppliers. This independence of main stream online and high street agencies enables us to offer unbiased opinions on the travel services we are asked to provide.
Competitive prices: We recognise that airline early booking offers, tour operator promotions and the like will always have an influence on cost. However, the agreements we have in place with our network of licensed UK & International travel partners and carefully selected travel service providers enable us to offer travel services that are as competitive as anyone, on a like-for-like basis.
Key benefits: Our clients can be fairly sure that at some time we have successfully arranged something similar in the past. The extensive network of licensed travel partners and suppliers allows us to offer an almost limitless variety of travel options. Whatever your circumstances, you can trust our discretion to handle any type of booking in confidence.
Contact us: We challenge you to find another travel business that can provide you with a more innovative, memorable, and pleasurable holiday experience better than we do! So, call us on 020 7118 2110 or email: Client@ltworld.co.uk and start the process to book that hassle free dream holiday or fascinating tour – you will not be disappointed!
Special needs: We’re used to making travels arrangements for people with disabilities and ensure that the transportation, hotels, travel partners, ground handlers and tour operators are suitably prepared. Our telephones also offer 24/7 emergency support – so you get a quick response if you need help while you’re away.
As an advent of the covid-19 pandemic we have been offering Virtual Consultations, which proved to be very successful, this service is now available to our clients and prospective clients upon an email request to Client@ltworld.co.uk.